Frequently asked questions

An end of tenancy clean is a deep cleaning of the entire property, including surfaces, appliances, floors, doors, frames, skirting boards and windows. It also includes cleaning the inside of the fridge and freezer, washing machine, dryer, removing stains and limescale, cleaning inside kitchen cupboards and furniture, vacuuming upholstery and carpets. We also offer oven cleaning and carpet washing services.

In the best case scenario the property will be empty from the occupants belongings. Large items of furniture are fine to still be present. We understand its not always possible to completely move out before a clean takes place. In this case we ask you to move as much into one room as you can to give us space to do the clean as thoroughly as possible for you.

The duration of an end of tenancy clean depends on the property’s size and condition. Typically, a comprehensive clean can take anywhere from 5 to 8 hours. Larger or particularly dirty properties may require more time.

You don’t need to be present during the cleaning process, we just need access to the property and someone to come back and check the property before we leave. However if you prefer to stay in the property while we clean it then you are more than welcome to do so.

In the unlikely event any damage is caused by our cleaners, we are fully insured to cover the damage.

We are quite flexible when it comes to booking at short notice, get in touch with us to see what we can do. We do prefer at least a weeks notice if possible.

No, there are no hidden costs. All costs associated will be displayed on your quote.

We take cash or bank transfer.

Once the clean is completed you will receive an invoice via email.

In the unlikely event you are unhappy with any area of the clean or service provided, we will come back to the property to rectify the issues free of charge.