Question 1

What is included in an end of tenancy clean?

Accepted Answer

An end of tenancy clean is a deep cleaning of the entire property, including surfaces, appliances, floors, doors, frames, skirting boards and windows. It also includes cleaning the inside of the fridge and freezer, washing machine, dryer, removing stains and limescale, cleaning inside kitchen cupboards and furniture, vacuuming upholstery and carpets. We also offer oven cleaning and carpet washing services.

Question 2

Does the property need to be empty?

Accepted Answer

In the best case scenario the property will be empty from the occupants belongings. Large items of furniture are fine to still be present. We understand its not always possible to completely move out before a clean takes place. In this case we ask you to move as much into one room as you can to give us space to do the clean as thoroughly as possible for you.

Question 3

How long does an end of tenancy clean take?

Accepted Answer

The duration of an end of tenancy clean depends on the property’s size and condition. Typically, a comprehensive clean can take anywhere from 5 to 8 hours. Larger or particularly dirty properties may require more time.

Question 4

Do I have to be present when the cleaning is taking place

Accepted Answer

You don’t need to be present during the cleaning process, we just need access to the property and someone to come back and check the property before we leave. However if you prefer to stay in the property while we clean it then you are more than welcome to do so.

Question 5

What happens if something is damaged?

Accepted Answer

In the unlikely event any damage is caused by our cleaners, we are fully insured to cover the damage.

Question 6

What's your availability like?

Accepted Answer

We are quite flexible when it comes to booking at short notice, get in touch with us to see what we can do.  We do prefer at least a weeks notice if possible.

Question 7

Are there any hidden costs?

Accepted Answer

No, there are no hidden costs. All costs associated will be displayed on your quote.

Question 8

What payment method do you take?

Accepted Answer

We take cash or bank transfer.

Question 9

Do I get a receipt?

Accepted Answer

Once the clean is completed you will receive an invoice via email.

Question 10

What happens if I'm not happy with the clean?

Accepted Answer

In the unlikely event you are unhappy with any area of the clean or service provided, we will come back to the property to rectify the issues free of charge.

Our Commitment